Consultancy and support services

 

I provide a wide range of management supports and organisational development services to agencies in the community and social services sector.

My expertise lies in my consultative approach, thorough research and deep, thoughtful analysis for identifying areas that require strengthening or change and devising solutions and strategies to improve performance and outcomes.

 

Services available

I can support you and your organisation in a number of ways

 
  • strategic review and planning
  • change management processes
  • program evaluation and practice model development
  • systems review and redesign
  • policy/document review, refurbishment and development
  • management coaching
  • governance frameworks
  • crisis management and management relief
  • special projects

I will work sensitively with managers, staff and directors to achieve the results that you need to move your organisation forward.

You will see tangible results quickly that deliver improvements in service quality, program effectiveness and organisation-wide efficiency; that reflect your organisation’s values; that meet funding models and reflect industry standards.

The process will clarify policy positions, streamline work practices, harmonise teams and deliver high quality and useful resources.

By ensuring supportive frameworks are in place the capacity of the organisation can increase while risks reduce.

This can bring peace of mind and additional energy to staff, managers, and directors.

Clients will be better supported and served by your staff and programs.

Good value and quality work

 
  • I bring a valuable mix of therapeutic/clinical understanding, management skills and organisational development acumen.
  • As a sole operator I have almost no overheads, so costs are kept low.
  • I love the development process which means stakeholders are involved and results embedded.
  • I work within your budget and deliver results on time.
  • I approach each project with fresh energy which means you get strategies perfectly tailored to your needs.
  • I value quality and pride myself on delivering quality service and product.

Changes in the community and social services sector

 

There are a lot of changes across the community and social services sector which are demanding many organisations to re-think and re-shape the way they are structured, the way they operate, and the services they deliver.

Changes from historical or block funding to competitive tendering and market driven models require different approachs to management and service delivery. Agencies must have a clear vision, an outcomes oriented approach and be able to show that they excel at what they do.

Industry standards and compliance obligations are generating a lot of additional work in quality assurance.

Developments in therapeutic approaches and an increasing drive for client centred services also call for continual improvements in the way services are structured and delivered.

Changes in the industrial landscape and best practice in human resources management raise the bar for organisations who want to be an employer of choice and attract and retain the best staff.

Good governance is essential to ensure that Boards of Management are fully equiped to provide leadership and accountability for the organisation they govern.

Staff and managers need a well functioning, supportive and healthy organisation around them to enable them to work to the best of their ability, to be on a continual path of learning, and come to work each day with enthusiasm and joy.

For an obligation free assessment report

 

To discuss your needs, explore how I can help you, and for an obligation free consultation and assessment report contact:

0403 440 431
megan@megansmith.org